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Dicey Casino support desk

Reach a real person at Dicey Casino

Reach a person by chat, e-mail or phone 24 hours a day, 7 days a week, from anywhere in Australia.

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Rated 4.8 by 16,701 verified players on Trustpilot 4.8 / 5 · 16,701
Stuck on one screen

You need an answer from a human

Need an answer now?

Best for a quick answer on a bonus or a stuck deposit; a chat agent typically replies within four minutes, day or night.

Start chat

Prefer a written record?

Best for documents, statements and anything you want in writing; send it to [email protected] and expect a reply in about eight hours.

Write to us

Phone line

Best for a payment that needs talking through; call +61 2 3306 3645 in AEST and a person picks up in about two minutes.

Call us
Six local facts

Dicey Casino support for Australian players

Local number, time zone and regulator for players in Australia, settled in one glance.

Phone number
+61 2 3306 3645
Time zone
AEST
Languages
English, German, Finnish, Norwegian
Regulator
Gaming Control Board Curaçao, OGL/2018/3998/811
Gambling help
Gambling Help Online, Lifeline Australia, BetStop National Self-Exclusion Register
E-mail
Dicey Casino checklist
1

Your registered email address

2

Transaction date and amount in AUD

3

Any error message you saw on screen

4

Screenshot of the game or cashier page

5

Your verification documents if requested

Wrong queue, wasted day

Direct addresses for each request

Use this when the chat line is busy and you want your message to land in the right inbox first time.

General questions, [email protected]
Verification documents, KYC checks
Deposits, withdrawals, payouts
Complaints about an outcome
Privacy and personal data
Partnerships and business
Dicey Casino paperwork

Dicey Casino operates under a Curaçao licence

This block settles which company holds your account and which regulator stands behind it.

Legal name
Dicey Casino N.V.
Company number
686929 (Curaçao)
Registered address
Heelsumstraat, Willemstad
Regulator
Gaming Control Board Curaçao
Licence number
OGL/2018/3998/811
Support email
Answers without the wait

Before you open a chat window

Certified Fair Play Licensed Operator 7-Minute Withdrawals
01How long does it take to prove it's my account?+
Have your registered e-mail address and your most recent transaction reference close by. That pair lets an agent pull up the account without anyone asking for your password, which support never does. Verification questions may follow from the payments team.
02How long has the Curaçao board regulated Dicey Casino?+
Dicey Casino N.V. operates under licence OGL/2018/3998/811, granted by the Gaming Control Board Curaçao. That authority has overseen the brand since 2018. Australian players deal with a Curaçao-licensed operator, so local rules do not govern the account.
03Do I need to write to the regulator myself?+
Complaints e-mail [email protected] and expect a written reply. If the outcome still leaves you short, the Gaming Control Board Curaçao is the next step; support supplies its details when asked. Nothing goes to the regulator until the casino has had its say first.
04When can I actually get a person on the line?+
Someone answers at 24 hours a day, 7 days a week, in English, German, Finnish or Norwegian. AEST is the clock the team works to, so an overnight message from Sydney meets a live agent. Phone calls land in about two minutes; chat sits near four.
05How long does closing my account take?+
Write to support and say you want the account closed. Closure often follows once any balance is settled, and verification may be requested first. If gambling has become a problem, ask for self-exclusion through BetStop at the same time.
06What if I want everything you hold on me deleted?+
Send the request to [email protected] and the team confirms it in writing. A copy of your data, or its deletion, is handled under Curaçao rules rather than Australian privacy law. Some records must be kept for licence purposes.
Three steps upward
1

Dicey Casino asks for the written record

Start with the support team and say plainly what went wrong. A written record of the dates, amounts and replies you already have speeds up the review and keeps everyone on the same facts.

2

When the first answer is not enough

Reply asking for your case to be raised to a supervisor, and send the same details to [email protected]. The escalation goes to a manager who can revisit a decision the first reply refused.

3

An outside review of your case

Lodge a formal complaint with the Gaming Control Board Curaçao, the regulator that issued licence OGL/2018/3998/811. Their decision sits outside this casino, so the outcome is reviewed independently of us.

Waiting for an answer

Dicey Casino staff on the clock around the clock

This block settles the worry that nobody is manning the desk at three in the morning.

Live chat hours
24 hours a day, 7 days a week
Live chat first reply
4 minutes
Support email
Email reply
8 hours
Australian phone line
+61 2 3306 3645
Phone waiting time
2 minutes
All hours shown in
AEST