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Pass your Dicey Casino account verification once

Before your first withdrawal the licence requires this check, and Dicey Casino may ask for it at registration; it usually closes within 65 hours.

Start your verification
A cleared account, faster

Before the payout, after the paperwork

By the last line you will know exactly what the check needs from you and when.

Who checks

Dicey Casino N.V.

Licence and number

Gaming Control Board Curaçao, OGL/2018/3998/811

How long

65 hours

Required at the latest

Before the first withdrawal

Questions

[email protected]

Minimum age

18+
Clear path
1

Open the uploads list

The moment the check opens, an email from the verification desk lists the uploads waiting in your account and shows where each one sits.

2

A photo that reads first time

At that point, take one flat, well-lit photo of your identity document, with all four corners and every line of print readable.

3

Full-page address copy

Next comes the address paper: send a full-page copy showing your name, your address and who sent it, with no edge cut off.

4

Routine question, no accusation

Once both files are in, the desk confirms receipt; a source of funds question later is routine under the licence against money laundering, not an accusation.

Three papers, maybe four

When the desk asks for a document

Use this the moment a document request lands and you want the right copy in one go.

Proof of identity
That you are the account holder
All four corners, clear print
Proof of address
Where you live now
Full page, name and address visible
Payment method confirmation
The card or wallet is yours
Cardholder name, last digits showing
Selfie with proof of identity
The face matches the paper
Whole face, document in frame
Retry guide

A second upload that clears

When a message says your file could not be read, work through this list before sending again.

Clear in life, blurred on file

When the reviewer opens your photo, glare or a clipped edge hides the corner they need, so the file is refused. Lay the card on a plain table in daylight; Keep all four corners inside the frame

Altered in, refused out

The second a screenshot or cropped scan arrives, the checker treats it as altered and the upload starts over. Send the original photo, never a screenshot; Leave the full page edge to edge

Is this bill too old?

By the time a bill is out of date, its address no longer shows where you live now, so it comes back. Pull the newest bill you have; Check the issue date before uploading

Two versions, one name

Each time the name on the paper differs from your profile, the checker cannot tie the two together and the upload stalls. Match the spelling to your profile exactly; Update your profile before you resend
The day a query lands

The licence behind the ask

At the point a check on your funds is raised, nothing has gone wrong: Dicey Casino N.V. holds a Gaming Control Board Curaçao licence, number OGL/2018/3998/811, and that licence obliges us to know where a player's money comes from. Treat it as paperwork, not suspicion.

Depending on the situation, one or more of these can be requested.

  • Recent payslips from your employer
  • Bank statements showing the deposits
  • A notice of tax assessment
  • A sale contract for property
  • A statement from your super fund
Know what comes next
1

Use your own name

The first time you add a wallet or card, we match the name on it to your account and ask for proof it is yours.

2

A payout ready to go

Just before your first payout leaves, the whole picture is checked at once, so identity, address and method confirmation may all be asked for.

3

Details that stop lining up

Any time a profile detail drifts from the papers you sent, the gap is queried and identity and address are confirmed again.

Six things to know

Questions about the check, answered plainly?

01How long does the Dicey Casino verification take?+
Right now, the check at Dicey Casino runs up to 65 hours from the moment your file is complete. Sending all three documents in one go is the single biggest thing that shortens it. Incomplete files go to the back of the queue while we wait for the missing page.
02When do I have to send my documents in?+
At the latest before your first withdrawal, because the licence requires a cleared account before money leaves. The casino may ask earlier, though, at registration or when you make your first deposit. So a request in your first week is normal rather than a warning sign.
03Why does the casino want to know where my money comes from?+
That question is a routine part of the licence against money laundering, asked of players in every market we serve. It is not an accusation and it does not mean anything has been flagged. A short, honest answer with a document to match is all most players need.
04Can I upload my documents from my phone?+
Yes, a phone camera works fine as long as the whole page is in frame and the text is sharp. Lay the document flat on a table in daylight instead of holding it in your hand. Check the preview before you send it, because glare is the usual reason a photo fails.
05What happens if a document gets refused?+
You get a note saying which item failed and why, and you can send a replacement straight away from the same uploads list. Nothing is closed and the rest of your file stays as it is. Write to [email protected] if the reason is unclear.
06Are my documents safe once I send them?+
Files travel over a 128-bit SSL connection and are used only to run your check, nothing else. The team handles them under our licence with the Gaming Control Board Curaçao (OGL/2018/3998/811). Ask [email protected] if you want to know what is held about you.